How can
AI help you?

Omnichannel platform powered by AI. Highly customizable outbound and inbound digital assistants to automate your communication with customers.

Our mission

In the beginning was the word.
Now there's finally technology that speaks for you. Artificial intelligence that really talks to your customers.

Telma.
A new dimension of client communication is here.
Find out how AI can help you.

Telma Products

Our customers

Dr. Max
Kooperativa
Skoda
Erste

Partners

IBM
Google
Microsoft
Stratox Enterprises

Anatomy of Telma

01

Outbound

Telma AI offers self-service automated interactive calls on your behalf. Reach out to your customers or employees through a web portal or integrate APIs directly to your business process.

More about outbound
Outbound

02

Inbound

Replace your traditional contact centre with a top-notch human-like conversational intelligence solution. Telma is here to answer your customer calls 24/7 with zero waiting time.

More about inbound
Inbound

03

Omnichannel platform

Reach out on any type of channel. TELMA AI uses voice, SMS, in-app, web app or email combined into an AI powered omnichannel solution.

Detail of omnichannel
Omnichannel platform

04

Strategic cooperation

Telma AI can provide your team with the capability to solve all of the above - outbound, inbound and complex omnichannel scenarios - with your own team for your own customers.

More about cooperation
Strategic cooperation

Powered by technology

Telma is part of the MAMA AI Group, created and operated by the IBM Watson and IBM Research alumni team of top-notch AI experts…

01

Speaks like
a human

Provides truly natural human-like conversations that maintain its standard of quality 24/7. Uses a unique voice for your brand based on your preference.

02

Understands like
a human

Powered by super-human NLU (natural language understanding). Will understand emotions, detect age, gender and more. Identifies callers based on their voice.

03

Learns like
a human

Gets better over time. Constantly learns on the job. Contextually improves across all channels. Cooperates with your team to learn even faster.

04

Communicates like a human

Actually more like super-human. Can handle thousands of calls at the same time. Always professional. Always in a good mood. Never tired. Consistent behavior 24/7.

05

Adapts like a human

It can run anywhere. On-prem. On-cloud. Very soon on edge.
Speaks faster or slower based on input. Reflects the level of experience!

06

Full integration to customers' systems

Skillfully designed REST APIs with proper abstractions allow for easy integration both to technical and sales environments.

07

Service designer configuration screen

ZeroCode approach for customers to fine-tune the services to their needs as self-service.

08

Proven
value

Very favorable ROI.
Unprecedented scalability.
High CSAT.

09

Multi-language support

The underlying conversational intelligence is available in many languages. Feel free to ask about your language.

10

Built-in interpretation of results

Utilizes exceptional analytical insights to make the most from the data. Comes with UI dashboards to present the results in the most consumable way.

About us

Hello,
we are Telma

Almost like a family, certainly a strong team. Before some of us uttered their first word, others worked to make computers able to recognize it.

Meet our team
Kuba Krchak

Kuba
Krchak

Executive Director

Gustav Koutnik

Gustav
Koutnik

Executive director

Jan Kleindienst

Jan
Kleindienst

Chief Strategist

Jan Curin

Jan
Curin

Technical Director

Martin Cmejrek

Martin
Cmejrek

Head of Research

Jan Macek

Jan
Macek

Director of Services

Lubos Ures

Lubos
Ures

Chief Architect / CIO

Vaclav Bambula

Vaclav
Bambula

Head of Telephony

Ondrej Psota

Ondrej
Psota

Chief Designer

Tereza Kasparova

Tereza
Kasparova

Chief Conversational Designer

Blahoslav Matejka

Blahoslav
Matejka

Senior Business Developer